Emotional Intelligence (EI) is the ability to understand and control your emotions, as well as quickly recognize the emotions of others and adjust your behavior.
Simply, a person with developed emotional intelligence sees the emotions and behavior of others, recognizes the causes and understands what is expected of him or her.
When a girl was hinting to her boyfriend for 2 months about the new iPhone, and on her birthday she received Airpods.
When the manager wants to hear a clear and short answer, and his employees start to mumble and talk nonsense.
When a friend is upset and does not want to talk about it, but he starts to be bothered by curious people: Why are you so sad? Did you fight with your girlfriend again?
Usually, psychologists divide emotional intelligence into the four skills categories.
- The first is the ability to communicate clearly and distinctly with others, to explain expectations, to listen actively, to influence and inspire, to work in a team or lead a team and resolve conflicts.
- The second is general empathy and comfortable self-perception in a large group of people: regardless of whether you are an extrovert or introvert, you feel the emotional signals of others and rarely encounter misunderstandings.
- The third sign is knowing your weaknesses and strengths and living comfortably with them, as well as knowing your personal emotions and their impact on your life.
- And last – the ability to manage emotions, limit their destructive impact on yourself, the ability to fulfill their obligations, maintain long-term relationships and change in accordance with the environment.
Therefore, EI is the foundation for strong relationships with family, colleagues and partners. And the foundation for high business results.
How to develop emotional intelect? Catch a set of recommendations:
1. Start an emotional diary
You do several columns: angry, happy, upset, laughable (you can have more emotions). And write down there everything that you have caused this or that emotion. Then you will be able to see which emotions you experience more often and for what reasons.
2. Observe your behavior
Keep track of how certain emotions are affecting your behavior, words, thoughts, and gesticulation. By tracking it in yourself, you will learn to control and notice it in others.
3. Observe others.
When somebody is angry, how does he behave? How does he move his hands? What decisions does he make? What has calmed him down? Watch your reactions and behaviors and experiment. For example, how will a narcissistic person react if you give him a compliment? What will a sad person do if you offer him/her support or just a hug?